Not satisfied with your purchase or need to make a return? Here's what you need to know:

• This policy applies only to items bought directly at www.biskthelabel.com. For items purchased through one of our stockists, please contact the store directly.
• Refunds are not offered for change of mind or incorrect sizes.

Return Conditions:

• Returns will be issued as store credit.
• To qualify for a return, your item must:
  • Be requested within 7 days of purchase via email to hello@biskthelabel.com.
  • Be returned within 14 days of receipt.
  • Include your order number as proof of purchase.
  • Be unused, with original labels and tags attached, and in its original packaging.
  • Not have any makeup, tan marks, or odors.
• Sale items are final and not eligible for return/exchange.
• We advise using tracked shipping for returns, as we are not liable for lost or damaged items in transit.

Exchanges:

• Full-priced items can be exchanged within 14 days.
• Follow the return conditions above.
• While we try to accommodate exchanges, we cannot guarantee specific styles or sizes due to stock turnover.

Processing:

• Returns are processed every Friday.
• Allow 2-5 business days for processing once items are received.

Faulty Items:

• Contact us immediately at hello@biskthelabel.com if you believe your item is faulty, defective, damaged, or incorrect.
• Include your order number and images.
• Notify us of faulty items within 3 business days of delivery.

You can always contact us for any return or exchange questions at hello@biskthelabel.com.
 

International returns are to be paid for and organised by the customer.